Workshop: Customer Service Excellency

We are excited to announce a free of charge 1 day training for 40 applicants to learn about customer satisfaction and support skills.

The training will take place on 03 Feb,2022 in IPDCE premises.

Interested? Give us a shout on the email, phone, or WhatsApp.

Email: IPDCE1@BUC.EDU.EG

Whatsapp: +20 127 911 0243

Landline: +20 2 28650404

Workshop Content:

▪ ACSI customer satisfaction diagram
▪ Customer service vs customer experience
▪ The Protocol of Customer Satisfaction
▪ Creating a Favorable First Impression
▪ Effective Communication process with customer

Duration: 1 Day

Daily Program:

Session 1: 10:00 – 11:30

Coffee break: 11:30 – 12:00

Session 2: 12:00 – 13:00

Note: The above will be covered with variety of practical exercises and group work. Be prepared to get involved.