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Cabin Crew Management Course

Overview

The Cabin Crew provides excellent service to passengers while ensuring their comfort and safety. They oversee the diverse needs and interests of their flight passengers, prepare, and serve in-flight meals, as well as execute safety and security procedures during emergencies. The Cabin Crew member also manages in-flight sales activities and maintains cabin cleanliness according to airline standards.

Who should attend:

  • This course is for both females and males.
  • High school graduates
  • Students of different universities wishing to work as cabin crew
  • Cabin crew workers in the aviation field

A Cabin Crew Member should be able to:

  • Work well in a team and is comfortable working in an enclosed environment for long periods.
  • Fulfills the minimum height requirements which allow him/her to reach overhead compartments and carry out safety and emergency procedures onboard confidently.
  • Can work irregular hours and is on standby to report for immediate duties.
  • Upholds high standards of personal grooming.
  • Displays excellent communication and social skills to work in a multicultural setting.

Intellectual skills:

  • Assist passengers with unique needs.
  • Attend preflight briefings on duties and requirements of upcoming flights.
  • Carry out pre-flight checks on the functionality of in-flight systems and galley equipment.
  • Conduct duties to maintain cabin cleanliness.
  • Conduct in-flight passenger announcements.
  • Conduct in-flight sales for passengers.
  • Identify and report undesirable passenger behaviors.
  • Inform passengers of safety risks and procedures during air turbulence.
  • Inspect cabins before take-offs to ensure compliance with safety and security regulations.
  • Patrol cabins and carry out checks throughout the flights to ensure passenger safety and security.
  • Perform emergency drills according to Standard Operating Procedures (SOPs).
  • Provide basic first-aid treatment.
  • Respond to passengers’ queries and offer assistance promptly.
  • Serve meals and refreshments to passengers when needed.
  • Utilize defibrillators on in-flight passengers when needed.

General and Transferable skills:

  • Effective time management
  • Cognitive and intellectual development
  • Communication skills
  • Handling complaints

Investment fees:

  • 13,000 LE

Note that the mentioned fees include the uniforms cost.

Course Content

Lect #.
Topic
Hrs #
Theoretical
Practical
Practical
1
Aviation industry awareness
4
2
2
2
General safety
4
2
2
3
F-A
4
2
2
4
Psychology
4
2
2
5
Communication, body language
4
2
2
6
Food handling
4
2
2
7
Etiquette
4
2
2
Online
8
Basic cargo awareness
4
2
2
Online
9
Business etiquette
4
2
2
Online
10
Security
4
2
2
11
Grooming
4
2
2
12
Inflight service
4
2
2
13
Customer service basics
4
2
2
Online
14
Interview for aviation companies
4
2
2
15
Crew resources management
4
2
2
Online
16
Passengers handling
4
2
2
17
Passengers types
4
2
2
18
Teamwork and cooperation
4
2
2
19
Practical
  • Lecturing & demonstrating
  • Practical learning (Research, article reviews, presentations…etc.,)
  • self-explanation
  • Case study
  • collaborating (classroom discussion, debriefing, classroom action research)
  • Projector √
  • Overhead slide √
  • Books √
  • Video √
  • Assessment schedule
  • Assessment #1
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